Effective Date: 2025
Thank you for shopping at PhytAge Laboratories. We are committed to delivering your health supplements safely, securely, and on time—wherever you are. This page outlines our shipping and payment policies for both domestic and international customers.
🚚 Shipping Information
1. Shipping Options
We offer the following shipping services:
- Standard Shipping: 5–7 business days (U.S. only)
- Expedited Shipping: 2–3 business days (U.S. only)
- International Shipping: Delivery times vary by location (typically 10–15 business days)
2. Shipping Zones
We currently ship to:
- United States (All 50 states, incl. P.O. Boxes & APO/FPO addresses)
- Canada
- United Kingdom
- Australia
- Most EU countries
Note: If your country is not listed during checkout, please contact us to confirm availability.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location, shipping method, and order size.
- Free standard shipping is offered on U.S. orders over $100 (before tax).
- International shipping fees vary and do not include duties or customs fees, which are the responsibility of the customer.
4. Order Processing Times
- Orders are processed within 1–2 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation with tracking details once your order ships.
🔁 Returns, Exchanges, and Damaged Packages
Please refer to our Return Policy for detailed information.
Damaged or Lost Orders:
- If your order arrives damaged, defective, or incomplete, contact us within 7 days of delivery with photos and order details.
- For lost packages, we will work with the carrier to investigate. Replacements or refunds will be issued based on the outcome.
Wrong Address Disclaimer:
- It is the responsibility of the buyer to ensure that the shipping address is correct. We are not responsible for orders shipped to incorrectly entered addresses.
💳 Payment Information
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay / Google Pay
- Shop Pay (if supported on your site)
- Buy Now, Pay Later options (e.g., Afterpay, Klarna) (if enabled)
All payments are processed using secure, encrypted technology. We do not store your credit card information.
2. Payment Requirements
- Payment must be completed at the time of checkout to process your order.
- Orders will not be shipped until payment is confirmed.
- All prices are listed in USD unless otherwise stated.
3. Sales Tax
Applicable state and local sales taxes will be added at checkout where required by law.
📞 Contact Us
For any questions regarding your shipping or payment, please reach out to us:
PhytAge Laboratories
